Effective Date: 23 July 2025

Last updated: 23 July 2025

​​​

1. Data Controller & DPO
 

Skate Hub London CIC (“we”, “us”, “our”) is the data controller for your personal information. Contact: info@skatehublondon.co.uk

 

2. What personal data do we collect?

We process data you provide when:

• Booking lessons/events (e.g. name, email, phone, emergency contact)

• Creating online accounts or subscribing to newsletters (email, marketing preferences)

• Making a purchase from our shop (e.g. name, address, email, payment details)

• Contacting us (via form, email or phone)
   

We also collect:

• Technical/browser log data, including IP address and device type

• Cookies and tracking data to improve your experience
   

3. Lawful basis for processing and how we use your personal data
 

We use your data for the following lawful purposes, under these lawful bases:

• Contractual necessity: to provide lessons, events, purchases and goods

• Consent: for newsletters or marketing

• Legal compliance: tax, accounting, safeguarding under UK law

• Legitimate interests: improving our services, admin and site analytics (balancing your privacy rights)
   

5. Disclosure to third parties

We may share data with:

• Service providers like payment processors, email senders, website host

• Legal authorities, where required (e.g. under subpoena or safeguarding laws)
  We don’t sell or share data for commercial marketing
   

6. International transfers

We do not transfer your personal data outside the UK or EEA. If we ever do, we’ll ensure suitable safeguards are in place, as required under UK GDPR

​

7. Data retention periods

​

• Booking, account and membership data: retained until you request deletion or we close your account

• Financial records: retained for 7 years

• Marketing preferences: until you unsubscribe
   

8. Your rights under UK GDPR
 

 You have the right to:

• Access the data we hold about you

• Correct inaccurate information

• Erase or restrict processing in certain cases

• Port your data in a usable format

• Object to legitimate interest processing

• Withdraw consent (at any time for marketing)

• Lodge a complaint with the ICO (www.ico.org.uk)

​

To exercise these rights, contact: manager@skatehublondon.co.uk

​

9. Cookies & tracking

We use cookies and tracking tools to enhance site functionality and improve experience. You may control or disable cookies through your browser, but this may affect site features. For more details, see our separate Cookie Policy

​

11. Security measures

We use industry-standard technical (e.g. encryption) and organisational (e.g. staff training) measures to protect your personal data. Complete security cannot be guaranteed

​

12. Changes to this policy

We may update this policy at any time; updates will be posted here with a new date. We encourage you to check regularly

​

Child friendly version
 

Hi there!

We want you to feel safe when you visit our website or join in with our skateboarding activities. That’s why we’ve made this easy-to-understand guide about what information we collect from you, and how we keep it safe.

​

💡 What is “personal information” and what do we collect?

​

Personal information is anything that can tell someone who you are. We might collect:

• Your name and age (so we know who’s skating and how old you are).

• Your parent or carer’s contact info (like email and phone) so we can get in touch if needed.

• Emergency contact details – just in case!

• Your booking info – like which class or event you joined.

• Website stuff – like what pages you visit, so we can make our website better.
   

We do not collect anything like passwords, school details, or private messages.
 

🧾 Why do we collect this information?

​

We only collect your information to:

• Sign you up for skating lessons or events

• Help keep you safe during sessions

• Let your grown-ups know what’s going on

• Send emails about things you (or your parent/carer) said you’re interested in

• Understand how people use our website and how we can improve it
   

We never collect more than we need. We’ll never use your info for anything silly like sending you ads or sharing it with strangers

​

👀 Who sees your information?

​

Only people who need to see it – like the Skate Hub team. Sometimes we share it with:

• Our website helpers (to keep things working properly)

• Trusted services (like payment systems)

• Emergency contacts (if something important happens)
   

We NEVER sell your information or share it with strangers

 

🧒 Special rules for children

​

If you’re under 13:

• We will only collect your info if your parent or guardian says it’s OK

• We keep your info safe and private

• We never send marketing emails to children under 13

• We only use your info to run your skate sessions and keep you safe

• Your grown-up can ask us to delete your info at any time

​

🌍 Where is it kept?

​

Your information is stored safely, either in the UK or with secure computer systems we trust. We do everything we can to keep it safe

 

🧹 How long do we keep it for?

​

• We keep your info only as long as we need to

• If you stop coming, we’ll delete or hide your info after a while

• You (or your grown-up) can ask us to remove your info any time

​

🗣️ What are your rights?

​

You (and your grown-up) can:

• Ask what information we have about you

• Ask us to fix anything that’s wrong

• Ask us to delete your info

• Say “no” to marketing emails

• Say “stop” if you’re not happy with how we use your info
   

Just tell us, or ask a grown-up to contact us using the details below!

 

🍪 What about cookies?

​

Our website uses little computer tools called cookies. They help us remember things (like if you’re logged in or which pages you visit). You can block cookies if you want - ask an adult to help you

​

We keep your info only for as long as we need to run your skate sessions, camps, or events. After that, we delete it safely

​

🧑‍⚖️ Your rights (and your grown-up’s too!)

​

You or your parent/carer can:

• Ask what info we have about you

• Ask us to correct or delete your info

• Say "no thanks" to emails or messages

• Complain to the Information Commissioner’s Office (ICO) if something isn’t right – but we hope you never need to!

​

📞 Need help or have questions?

​

Ask your parent or carer to contact us:

📧 Email: manager@skatehublondon.co.uk
📍 Post: Skate Hub London CIC, 104 Tinworth Street, London SE11 5EQ

​

🛹 Quick recap

​

✅ We only collect what we need
✅ We ask for permission first
✅ We never sell your info
✅ You’re in control